We’re growing! This is your opportunity to be a part of a Tech Startup with an expanding user and fan base…
Are you a people person? Do you have a desire to help others? Are you a problem solver? Do you love new technology?
We are looking for someone who is all of these things and who can bring their passion and dedication to our team. If this sounds like you, we want to hear from you!
Our company builds mobile marketing solutions for small business. We are looking for someone to join our team who is kind, patient, and can think outside the box!
Our new Customer Success Representative must be quick on their feet and an excellent communicator. The feedback we receive from our customers directly impacts further development of our technology, and as we grow, the conversations we have with our customers are essential to the reputation of our company.
We are looking for a full-time, self starter who can easily manage daily customer inquiries, as the majority of our support is done virtually through an online ticket system. Additionally, you must be available to answer the telephone and return voicemails and emails during regular business hours.
We are looking for a friendly, confident professional, who can take care of customers whose needs include everything from app education to sensitive account and billing inquires. With the variety of inquiries we get daily, our new Customer Success Representative must possess a high level of tact and discernment.
We want to help our customers succeed, and your role is crucial in making this goal a reality!
A critical component of this position is a strong communication loop back to our corporate team regarding any recurring themes, questions, or points of confusions from our user base.
We will also look to you for creative solutions to make our customer support channels more effective and efficient as we scale up.
As our Customer Success Representative you will:
- Answer and handle all customer support tickets
- Answer all customer emails and incoming calls
- Communicate internally with other team members
- Attend team meetings
- Interact and use several software systems
To be successful in this role you will need to be:
- Tech savvy
- An effective communicator
- A resourceful problem solver
- Familiar with Google apps – Sheets, Docs, Gmail, Hangouts
- Able to quickly learn new technology
- Experienced with Customer Service
- A rockstar with phone and email etiquette
- Able to sit and work at a computer for long periods of time
- Able to deal with all types of customer personalities (with a smile)
If you’re excited about the idea of joining a small tight knit team who is ridiculously passionate about supporting the success of our customers, and if you possess the professional qualities and character traits mentioned, then we want to meet you!
Please submit your resume and cover letter (or other description of why you are interested and suited for this role) to Kayla.Hoggatt@alt10.com. Please include “Customer Success Position” in the subject line. Alt10 and Elify are an Equal Opportunity Employer.